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Discussion Groups | Comp.Arch.Embedded | no support from Infineon...

There are 5 messages in this thread.

You are currently looking at messages 0 to 5.

no support from Infineon... - Jedi - 2005-04-08 10:41:00

Any other also got no feedback on technical question
for Infineon products?


rick



Re: no support from Infineon... - Rene Tschaggelar - 2005-04-08 12:07:00

Jedi wrote:

> Any other also got no feedback on technical question
> for Infineon products?

It can take them weeks for a trivial question.
Apparently their web support dept is understaffed.
IOW, the company is too big.

Rene
-- 
Ing.Buero R.Tschaggelar - http://www.ibrtses.com
& commercial newsgroups - http://www.talkto.net

Re: no support from Infineon... - Joerg - 2005-04-08 14:34:00

Hello Rene,

>> Any other also got no feedback on technical question
>> for Infineon products?
> 
> It can take them weeks for a trivial question.
> Apparently their web support dept is understaffed.
> IOW, the company is too big.

Which causes lost design-ins. Busy engineers move on when companies 
think this is isn't their problem.

In consequence, my design-in rate for certain companies has gone from 
two-digit percentages to the low single digits. For some reason most of 
them are in Europe....

Regards, Joerg

http://www.analogconsultants.com

Re: no support from Infineon... - Jedi - 2005-04-08 16:35:00

Joerg wrote:
> Hello Rene,
> 
>>> Any other also got no feedback on technical question
>>> for Infineon products?
>>
>>
>> It can take them weeks for a trivial question.
>> Apparently their web support dept is understaffed.
>> IOW, the company is too big.
> 
> 
> Which causes lost design-ins. Busy engineers move on when companies 
> think this is isn't their problem.
> 
> In consequence, my design-in rate for certain companies has gone from 
> two-digit percentages to the low single digits. For some reason most of 
> them are in Europe....
> 
> Regards, Joerg
> 
> http://www.analogconsultants.com

Well...

Think I have to drop soon my TriCore TC1130 Linux/u-boot
project then...got so far binary Linux kernel compiled from
free sources and with GNU patches against offical gcc/binutils...


...but then again as already mentioned...there are other CPU's
on the market with much better support (o;


rick

Re: no support from Infineon... - Joerg - 2005-04-08 18:09:00

Hello Jedi,

> Well...
> 
> Think I have to drop soon my TriCore TC1130 Linux/u-boot
> project then...got so far binary Linux kernel compiled from
> free sources and with GNU patches against offical gcc/binutils...

If you work through a distributor I wouldn't give up yet but rattle the 
cage there. Big time. That has sometimes worked wonders.

> ...but then again as already mentioned...there are other CPU's
> on the market with much better support (o;

Yes, there certainly are. And it can't hurt to mention that.

Regards, Joerg

http://www.analogconsultants.com