Ross wrote:
> 
> We're using a Cypress 8bit PSoC device in a new product.  We have 
> a couple  of their development kits ( I think they were about $300
>  ea). Well, one of the ICE-4000  units died recently after about a
> year and a half, though the other is working fine.  
> 
> I called a distributor to find out what to do about repair or buying
> a replacement.  He checked into it and found that I should be able to
> get it replaced with no cost. 
> 
> I was awaiting an RMA number to send my unit back, when a brand new
> ICE unit arrived via FedEx.  Wow - what good service!  
> 
> Funny thing about good service, it makes you feel a bit energized and
> you want to spread it around.   It takes a bit of effort, but I figure
> it's worth posting.
> 
> 
> -Ross 
> Ottawa, Can.
> 

Glad to hear the company operations are as good as the product! Can 
you say a few words about what you are doing with the Cypress PSoC? - RM

We're using a Cypress 8bit PSoC device in a new product.  We have 
a couple  of their development kits ( I think they were about $300
 ea). Well, one of the ICE-4000  units died recently after about a
year and a half, though the other is working fine.  

I called a distributor to find out what to do about repair or buying
a replacement.  He checked into it and found that I should be able to
get it replaced with no cost. 

I was awaiting an RMA number to send my unit back, when a brand new
ICE unit arrived via FedEx.  Wow - what good service!  

Funny thing about good service, it makes you feel a bit energized and
you want to spread it around.   It takes a bit of effort, but I figure
it's worth posting.


-Ross 
Ottawa, Can.