Has anyone here ever had a response to a support query for the Vinculum VNC1L or anything else for that matter? I don't get as much as an automated ack. I thought the purpose of the chip was to make life easier when implementing USB host function but this is getting to be no joking matter. Peter
Have you ever Vinculum/FTDI support?
Started by ●March 24, 2010
Reply by ●March 24, 20102010-03-24
On Mar 24, 12:24=A0pm, "Peter Dickerson" <first.l...@tiscali.invalid> wrote:> Has anyone here ever had a response to a support query for the Vinculum > VNC1L or anything else for that matter? I don't get as much as an automat=ed> ack. > > I thought the purpose of the chip was to make life easier when implementi=ng> USB host function but this is getting to be no joking matter. > > PeterFORGET about vinculum-1 MCU with only binaries??? vinculum-2 allows custom programming, but i did not see the toolchain downloads as of USB host, just take AT32UC3 cheap and free open USB host stacks easy Antti
Reply by ●March 24, 20102010-03-24
"Antti" <antti.lukats@googlemail.com> wrote in message news:36311f30-3eea-461f-92be-15165f38d6c4@g4g2000yqa.googlegroups.com... On Mar 24, 12:24 pm, "Peter Dickerson" <first.l...@tiscali.invalid> wrote:> Has anyone here ever had a response to a support query for the Vinculum > VNC1L or anything else for that matter? I don't get as much as an > automated > ack. > > I thought the purpose of the chip was to make life easier when > implementing > USB host function but this is getting to be no joking matter. > > PeterFORGET about vinculum-1 MCU with only binaries??? vinculum-2 allows custom programming, but i did not see the toolchain downloads as of USB host, just take AT32UC3 cheap and free open USB host stacks easy ------------------------- None of that is an option. The hardware has a VNC1L on it and I can do nothing about it at this stage except scream. The Vinculum was specifically imposed on me for quick time to market (yes, really!). I need a solution to my problems in weeks at most. It's not like it is completely non-functional. I have acces to Flash devices working but can't make anything else talk sense (USB keyboard, printer). Peter
Reply by ●March 24, 20102010-03-24
> None of that is an option. The hardware has a VNC1L on it and I can do nothing about it at this > stage except scream. The Vinculum was specifically imposed on me for quick time to market (yes, > really!). I need a solution to my problems in weeks at most. It's not like it is completely > non-functional. I have acces to Flash devices working but can't make anything else talk sense (USB > keyboard, printer). > PeterPeter, I've always had reasonably prompt responses from FTDI support, you might want to ping them to get an answer? Nial.
Reply by ●March 25, 20102010-03-25
"Nial Stewart" <nial*REMOVE_THIS*@nialstewartdevelopments.co.uk> wrote in message news:80vk5bFcanU1@mid.individual.net...>> None of that is an option. The hardware has a VNC1L on it and I can do >> nothing about it at this stage except scream. The Vinculum was >> specifically imposed on me for quick time to market (yes, really!). I >> need a solution to my problems in weeks at most. It's not like it is >> completely non-functional. I have acces to Flash devices working but >> can't make anything else talk sense (USB keyboard, printer). >> Peter > > Peter, > > I've always had reasonably prompt responses from FTDI support, you might > want to ping them to get an answer?I'll give it a go, but time is running out. Peter
Reply by ●March 25, 20102010-03-25
On Mar 24, 4:05=A0pm, "Nial Stewart" <nial*REMOVE_TH...@nialstewartdevelopments.co.uk> wrote:> > I've always had reasonably prompt responses from FTDI support, you might > want to ping them to get an answer? > > Nial.I too have gotten prompt responses from FTDI support. However, I'm still waiting to get a *useful* response from them. RK
Reply by ●March 25, 20102010-03-25
On Mar 25, 9:31=A0pm, "Peter Dickerson" <first.l...@tiscali.invalid> wrote:> I'll give it a go, but time is running out.Do you have a 'Plan B' ? -jg
Reply by ●March 26, 20102010-03-26
"d_s_klein" <d_s_klein@yahoo.com> wrote in message news:7ac7791f-8d29-4002-aa1b-2cad2a4e4de8@t32g2000prg.googlegroups.com... On Mar 24, 4:05 pm, "Nial Stewart" <nial*REMOVE_TH...@nialstewartdevelopments.co.uk> wrote:> > I've always had reasonably prompt responses from FTDI support, you might > want to ping them to get an answer? > > Nial.I too have gotten prompt responses from FTDI support. However, I'm still waiting to get a *useful* response from them. ---- I have tried again without any response or ack. I've concluded that they're filtering out the small fry like me (I'm a consultant, so address != client ). I have asked an engineer at the client to pass on the support request to see if that helps. The problem is that the product being developed is a replacememt for the current main product range. Consequently parts for the old product are on order. The new is very late but we're down to a few EMC issues, my firmware problem with the VNC1L and teething problems. But it won't be long before the production staff will be idle if the problem is not resolved. FWIW the MD/CEO has seen the railcrash coming and resigned, knowing that driver rarely survives such incidents. As to the actual Vinculum problem, well, I see a notification that a device has been inserted but when I try to query what it is with Query Port or Query Device I get nothing, a long string of FFs and EBs, other jibberish or a prompt. In the case of a mouse I don't even get the device detected notification. However, if I restrict myself to USB Flash then it works (but Query commands aren't needed for that). Peter
Reply by ●March 26, 20102010-03-26
"-jg" <jim.granville@gmail.com> wrote in message news:c2ecb7df-ec69-4e4f-ba5f-164449b18491@g28g2000prb.googlegroups.com... On Mar 25, 9:31 pm, "Peter Dickerson" <first.l...@tiscali.invalid> wrote:> I'll give it a go, but time is running out.Do you have a 'Plan B' ? ----- The plan B that I had was abandoned long ago as unable to fit the time scale. However, the product range includes some with a user interface and some without. Only the UI versions are affected. My primary task is to get the non-UI product working well. I'm pretty happy with that. The UI product includes a touchpanel display and application engine that talks to the headless part. I'm not responsible for the applications side but have been involved in device drivers. Oh, and I designed much of the electronics - so I smell a linching in the air even though the inclusion of the VNC1L was imposed on me (and have the emails...) Peter
Reply by ●March 26, 20102010-03-26
> As to the actual Vinculum problem, well, I see a notification that a device > has been inserted but when I try to query what it is with Query Port or > Query Device I get nothing, a long string of FFs and EBs, other jibberish or > a prompt. In the case of a mouse I don't even get the device detected > notification. However, if I restrict myself to USB Flash then it works (but > Query commands aren't needed for that).Is the issue associated only with low speed devices? Have you looked at any sort of USB trace to see what the Vinculum chip is trying to do? (I realise that this partly negates what it is trying to do.) Andrew