Have you ever Vinculum/FTDI support?

Has anyone here ever had a response to a support query for the Vinculum 
VNC1L or anything else for that matter? I don't get as much as an automated 
ack.

I thought the purpose of the chip was to make life easier when implementing 
USB host function but this is getting to be no joking matter.

Peter 

On Mar 24, 12:24=A0pm, "Peter Dickerson" <first.l...@tiscali.invalid>
wrote:
> Has anyone here ever had a response to a support query for the Vinculum
> VNC1L or anything else for that matter? I don't get as much as an automat=
ed
> ack.
>
> I thought the purpose of the chip was to make life easier when implementi=
ng
> USB host function but this is getting to be no joking matter.
>
> Peter

FORGET about vinculum-1

MCU with only binaries???

vinculum-2 allows custom programming, but i did not see the toolchain
downloads

as of USB host, just take AT32UC3
cheap and free open USB host stacks
easy

Antti

"Antti" <antti.lukats@googlemail.com> wrote in message 
news:36311f30-3eea-461f-92be-15165f38d6c4@g4g2000yqa.googlegroups.com...
On Mar 24, 12:24 pm, "Peter Dickerson" <first.l...@tiscali.invalid>
wrote:
> Has anyone here ever had a response to a support query for the Vinculum
> VNC1L or anything else for that matter? I don't get as much as an 
> automated
> ack.
>
> I thought the purpose of the chip was to make life easier when 
> implementing
> USB host function but this is getting to be no joking matter.
>
> Peter

FORGET about vinculum-1

MCU with only binaries???

vinculum-2 allows custom programming, but i did not see the toolchain
downloads

as of USB host, just take AT32UC3
cheap and free open USB host stacks
easy

-------------------------
None of that is an option. The hardware has a VNC1L on it and I can do 
nothing about it at this stage except scream. The Vinculum was specifically 
imposed on me for quick time to market (yes, really!). I need a solution to 
my problems in weeks at most. It's not like it is completely non-functional. 
I have acces to Flash devices working but can't make anything else talk 
sense (USB keyboard, printer).

Peter

> None of that is an option. The hardware has a VNC1L on it and I can do nothing about it at this 
> stage except scream. The Vinculum was specifically imposed on me for quick time to market (yes, 
> really!). I need a solution to my problems in weeks at most. It's not like it is completely 
> non-functional. I have acces to Flash devices working but can't make anything else talk sense (USB 
> keyboard, printer).
> Peter

Peter,

I've always had reasonably prompt responses from FTDI support, you might
want to ping them to get an answer?


Nial. 

"Nial Stewart" <nial*REMOVE_THIS*@nialstewartdevelopments.co.uk> wrote in 
message news:80vk5bFcanU1@mid.individual.net...
>> None of that is an option. The hardware has a VNC1L on it and I can do 
>> nothing about it at this stage except scream. The Vinculum was 
>> specifically imposed on me for quick time to market (yes, really!). I 
>> need a solution to my problems in weeks at most. It's not like it is 
>> completely non-functional. I have acces to Flash devices working but 
>> can't make anything else talk sense (USB keyboard, printer).
>> Peter
>
> Peter,
>
> I've always had reasonably prompt responses from FTDI support, you might
> want to ping them to get an answer?

I'll give it a go, but time is running out.

Peter 

On Mar 24, 4:05=A0pm, "Nial Stewart"
<nial*REMOVE_TH...@nialstewartdevelopments.co.uk> wrote:
>
> I've always had reasonably prompt responses from FTDI support, you might
> want to ping them to get an answer?
>
> Nial.

I too have gotten prompt responses from FTDI support.

However, I'm still waiting to get a *useful* response from them.

RK

On Mar 25, 9:31=A0pm, "Peter Dickerson" <first.l...@tiscali.invalid>
wrote:
> I'll give it a go, but time is running out.

Do you have a 'Plan B' ?

-jg

"d_s_klein" <d_s_klein@yahoo.com> wrote in message 
news:7ac7791f-8d29-4002-aa1b-2cad2a4e4de8@t32g2000prg.googlegroups.com...
On Mar 24, 4:05 pm, "Nial Stewart"
<nial*REMOVE_TH...@nialstewartdevelopments.co.uk> wrote:
>
> I've always had reasonably prompt responses from FTDI support, you might
> want to ping them to get an answer?
>
> Nial.

I too have gotten prompt responses from FTDI support.

However, I'm still waiting to get a *useful* response from them.
----

I have tried again without any response or ack. I've concluded that they're 
filtering out the small fry like me (I'm a consultant, so address != 
client ). I have asked an engineer at the client to pass on the support 
request to see if that helps.

The problem is that the product being developed is a replacememt for the 
current main product range. Consequently parts for the old product are on 
order. The new is very late but we're down to a few EMC issues, my firmware 
problem with the VNC1L and teething problems. But it won't be long before 
the production staff will be idle if the problem is not resolved. FWIW the 
MD/CEO has seen the railcrash coming and resigned, knowing that driver 
rarely survives such incidents.

As to the actual Vinculum problem, well, I see a notification that a device 
has been inserted but when I try to query what it is with Query Port or 
Query Device I get nothing, a long string of FFs and EBs, other jibberish or 
a prompt. In the case of a mouse I don't even get the device detected 
notification. However, if I restrict myself to USB Flash then it works (but 
Query commands aren't needed for that).

Peter 

"-jg" <jim.granville@gmail.com> wrote in message 
news:c2ecb7df-ec69-4e4f-ba5f-164449b18491@g28g2000prb.googlegroups.com...
On Mar 25, 9:31 pm, "Peter Dickerson" <first.l...@tiscali.invalid>
wrote:
> I'll give it a go, but time is running out.

Do you have a 'Plan B' ?
-----

The plan B that I had was abandoned long ago as unable to fit the time 
scale. However, the product range includes some with a user interface and 
some without. Only the UI versions are affected. My primary task is to get 
the non-UI product working well. I'm pretty happy with that. The UI product 
includes a touchpanel display and application engine that talks to the 
headless part. I'm not responsible for the applications side but have been 
involved in device drivers. Oh, and I designed much of the electronics - so 
I smell a linching in the air even though the inclusion of the VNC1L was 
imposed on me (and have the emails...)

Peter 

> As to the actual Vinculum problem, well, I see a notification that a device
> has been inserted but when I try to query what it is with Query Port or
> Query Device I get nothing, a long string of FFs and EBs, other jibberish or
> a prompt. In the case of a mouse I don't even get the device detected
> notification. However, if I restrict myself to USB Flash then it works (but
> Query commands aren't needed for that).

Is the issue associated only with low speed devices?  Have you looked at 
any sort of USB trace to see what the Vinculum chip is trying to do?  (I 
realise that this partly negates what it is trying to do.)

	Andrew