Forums

Ordering Rabbit 2000s

Started by Fred October 5, 2005
Has anyone else tried buying these online through the Rabbitsemi 
website>zworld for the order to be cancelled without any warning?


>Has anyone else tried buying these online through the Rabbitsemi >website>zworld for the order to be cancelled without any warning? >
Fred Your question is confusing (to me). Are you asking about general experience with Rabbitsemis online shop or wether they are canceling orders without informing you ?? Anyways, so far my experiences with them were positive. I also found them to be kind and responsive on the phone. Maybe something went wrong and a simple phone call could clear things up? Markus
Fred wrote:
> Has anyone else tried buying these online through the Rabbitsemi > website>zworld for the order to be cancelled without any warning?
Strange! And the other side of it, after selling to them for years, I had them order another 100 items from me, then cancel without warning or reason, before I was able to get the goods off. Their choice I guess. Don... -- Don McKenzie E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics USB,RS232 or TTL to VGA Monitor http://www.dontronics.com/micro-vga.html World's smallest USB 2 TTL Conv http://www.dontronics.com/micro-usb.html USB to RS232 Converter that works http://www.dontronics.com/usb_232.html
On Wed, 5 Oct 2005 18:14:03 +0100, "Fred" <fred@nowhere.com> wrote:

>Has anyone else tried buying these online through the Rabbitsemi >website>zworld for the order to be cancelled without any warning?
For one data point, I ordered (via the ZWorld website) and received one of their Rabbit+Ethernet dev boards. Although the packaging was in good shape, the wall wart inside the box wasn't secured very well and it bounced around enough to knock one of the surface mount electrolytics off of the power section. Sent an e-mail to that effect to sales@rabbitsemiconductor.com and support@rabbitsemiconductor.com (which were the relevant addresses from the web site at the time; haven't been back to check). Never received an answer or acknowledgement. The e-mail didn't bounce so I assume that it got there OK. Ther order number was in the subject line, so there shouldn't be a "my spam filter ate it" excuse. Ended up fixing it myself. Board was otherwise OK and works fine. As I said, just a data point. -- Rich Webb Norfolk, VA
Rich Webb wrote:
> For one data point, I ordered (via the ZWorld website) and received one > of their Rabbit+Ethernet dev boards. > > Although the packaging was in good shape, the wall wart inside the box > wasn't secured very well and it bounced around enough to knock one of > the surface mount electrolytics off of the power section.
Curious. I had a similar failure with them. The power pack bounced around enough in shipping (with no padding around it) that it smashed the power connector on its cable. 4 years later, you'd think they would have learned by now. Richard
"Markus Zingg" <m.zingg@nct.ch> wrote in message 
news:a638k19qqvitmb8b47i2r2h8hggcfuijqk@4ax.com...
> >Has anyone else tried buying these online through the Rabbitsemi >>website>zworld for the order to be cancelled without any warning? >> > > Fred > > Your question is confusing (to me). Are you asking about general > experience with Rabbitsemis online shop or wether they are canceling > orders without informing you ?? > > Anyways, so far my experiences with them were positive. I also found > them to be kind and responsive on the phone. Maybe something went > wrong and a simple phone call could clear things up? > > Markus
Sorry for any confusion. However when I made an online order it was cancelled without any communication. I made another order and it was cancelled again, this time referring me to a local distributor who doesn't have any in stock. I had already ascertained this before ordering online. I then reorder on-line on the 5th for 1-2 day overseas delivery. On this occasion I sent them an email as well. However 3 days later it's still "waiting to be processed". I have never come across such an outfit before. Hence I was wondering if my experiences were unique. It seems they're not. Thankfully my current project uses an alternative processor.
Fred wrote:
> Sorry for any confusion. However when I made an online order it was > cancelled without any communication. I made another order and it was > cancelled again, this time referring me to a local distributor who doesn't > have any in stock. I had already ascertained this before ordering online. > > I then reorder on-line on the 5th for 1-2 day overseas delivery. On this > occasion I sent them an email as well. However 3 days later it's still > "waiting to be processed". I have never come across such an outfit before. > > Hence I was wondering if my experiences were unique. It seems they're not. > Thankfully my current project uses an alternative processor.
They ignored my emails, and I had to ring them from Australia before I was able to get any sense out of them, and then I didn't get a reasonable response. They have lost the art of communication. Glad you were able to use an alternative. Don... -- Don McKenzie E-Mail Contact Page: http://www.e-dotcom.com/ecp.php?un=Dontronics Micro,TTL,USB to 1.5" color LCD http://www.dontronics.com/micro-lcd.html USB,RS232 or TTL to VGA Monitor http://www.dontronics.com/micro-vga.html World's smallest USB 2 TTL Conv http://www.dontronics.com/micro-usb.html
"Richard H." <rh86@no.spam> wrote in message 
news:Oz01f.1152$MN6.584@fed1read04...
> Rich Webb wrote: >> For one data point, I ordered (via the ZWorld website) and received one >> of their Rabbit+Ethernet dev boards. >> >> Although the packaging was in good shape, the wall wart inside the box >> wasn't secured very well and it bounced around enough to knock one of >> the surface mount electrolytics off of the power section. > > > Curious. I had a similar failure with them. The power pack bounced > around enough in shipping (with no padding around it) that it smashed the > power connector on its cable. > > 4 years later, you'd think they would have learned by now. > > Richard
Just ordered the parts through DigiKey. At half the price! And free shipping.
Don McKenzie wrote:
> They ignored my emails, and I had to ring them from Australia before I > was able to get any sense out of them, and then I didn't get a > reasonable response.
DIGI acquired ZWorld/Rabbit back in June. While DIGI puts new execs and managers in place I assume there will be some rough patches. Kelly
Fred wrote:
> "Richard H." <rh86@no.spam> wrote in message > news:Oz01f.1152$MN6.584@fed1read04... > >>Rich Webb wrote: >> >>>For one data point, I ordered (via the ZWorld website) and received one >>>of their Rabbit+Ethernet dev boards. >>> >>>Although the packaging was in good shape, the wall wart inside the box >>>wasn't secured very well and it bounced around enough to knock one of >>>the surface mount electrolytics off of the power section. >> >> >>Curious. I had a similar failure with them. The power pack bounced >>around enough in shipping (with no padding around it) that it smashed the >>power connector on its cable. >> >>4 years later, you'd think they would have learned by now. >> >>Richard > > > Just ordered the parts through DigiKey. At half the price! And free > shipping. > >
Digikey rocks! Can't think of a better supplier.